REMOTE LEARNING

When PS 20 pivots to remote learning, everything you need is on this page: the schedule for your child’s grade, the link to their classroom, and what to do when something doesn’t work. The address never changes: ps20.org/remote.

The schedule

Start times are staggered by grade so that families with children in more than one grade aren’t trying to log two children in at once.

GradeStartMid-day check-inEnd of day
3K8:30amNo check-ins (morning session only)
Pre-K8:30amNo check-ins (morning session only)
Kindergarten8:45am11:00am2:00pm
Grade 18:45am11:00am2:00pm
Grade 28:45am11:00am2:00pm
Grade 39:00am11:30am2:00pm
Grade 49:00am11:30am2:00pm
Grade 59:00am11:30am2:00pm

Find your child’s classroom

Click your child’s class. You’ll need to be signed in to your child’s @nycstudents.net account, not yours.

Can’t see your child’s class? The link may not be confirmed yet. Check Google Classroom or Konstella, and tell us at the Communications Committee so we can add it.

About attendance

Attendance is taken at each session. If you can’t get in, your child should not be marked absent for it. Email your child’s teacher as soon as you hit the problem. A timestamped message is what gets the absence corrected. Don’t wait until the end of the day.

Do this before a remote day

Five minutes the night before saves an hour in the morning.

  1. Find your child’s account. It ends in @nycstudents.net and is separate from your own NYC Schools Account. If you don’t know the username, sign in to your NYC Schools Account and open Settings → Student Password, where your children are listed. The Main Office can also look it up for you.
    No NYC Schools Account yet? Set one up now rather than on the day. Linking your child to it needs a code from the school, or a visit to the office with photo ID and your child’s nine-digit student ID from their report card. See Family Resources.
  2. Unknown / Forgotten Password? You don’t need the old one. Set a new one from your NYC Schools Account: Settings → Student Password, pick the child, enter a new password (8–32 characters, at least one number, one lowercase and one uppercase letter), retype it and save.
  3. Sign in as your child, not as you. Sign out of your own DOE account first, or use a private window. Being signed in as the parent is the single most common cause of trouble in the morning.
  4. Open Google Classroom and the Zoom room. Go to TeachHub, sign in with your child’s @nycstudents.net account, and open Google Classroom. Don’t just check that the password works: open the classroom and the Zoom link above and make sure both load.
    Can’t find Google Classroom on the TeachHub home screen? It isn’t there the first time. Look along the tabs at the top until you find a Productivity and Collaboration section: for 3K and Pre-K it sits under Early Education, and for the older grades under Elementary School or K-12. Tap the heart on the Google Classroom tile and it will be waiting on the home screen from then on.
    Your child’s classes appear on their own once the teacher has added them, so there is normally no code to enter. If a class is missing, ask the teacher for the class join code.
  5. No device, or no reliable internet? Tell the school now, not on the day. They can arrange a device. There are also free and low-cost internet options.
  6. Complete the Digital Equity Family Questionnaire if you haven’t this year. It’s required annually and lives in your NYC Schools Account.

If something goes wrong

It says the account is wrong, or it logs you into the wrong place
Sign out of your DOE account completely, then sign in as your child. This is the single most common cause.
The link opens but nothing loads
Try a different browser, or an incognito/private window. If you have another device in the house, try that.
The class isn’t showing in Google Classroom
Check you are signed in as your child and not as yourself, then reload. If it is still missing, the teacher has not added your child yet: email them and ask for the class join code.
Stuck in the waiting room
Families are let in in the order they arrive, so give it a few minutes. If you’re still waiting after the session should have started, email the teacher so the time is on record.
Still stuck
Call the Main Office on (718) 834-6744, or contact the Parent Coordinator.
It’s a device or account problem, not a PS 20 one
NYC Public Schools runs its own help desks: Support Hub and Self Service.

Remote days are announced on Konstella and by email. If you spot something out of date, tell the Communications Committee.